RAM warranty service feedback
 

I bought my Hobie used off another website and it came with a Fish Finder that was set up with a RAM mounting system.

There was a small area where the powder coating appeared to be separating from the metal but it looked fine otherwise. Over time, years really, the coating started to separate away till it eventually started peeling off in chunks.

Not only was the base affected but the clamp as well. It didn't really phase me and it still functioned properly, it was just aesthetically an eyesore.

While looking into additional RAM components for my new Fishfinder I recently purchased, I come to find that RAM has a lifetime warranty on their products.

So I sent an email to RAM with the following pictures of my 'eyesore FishFinder mount'.

http://i30.photobucket.com/albums/c3...se7cfd750.jpeg

http://i30.photobucket.com/albums/c3...sd08f2d12.jpeg



They contacted me within an hour of receiving my email and requested a credit card number so they could bill me for the shipping. A cost of $3.

2 days later, I received my replacement mounts. Awesome, awesome service. If you opt to buy a RAM product, buy with the confidence that it is made in America and they stand behind their products.

http://i30.photobucket.com/albums/c3...s6ec429b8.jpeg

Awesome!!

That IS customer service!!!

Ram
 

My brand spanking new big rig comes with ram mount great and good customer service is important to me. I will be buying a ram mount for my lowrance hdi 4

Did I meet you at the launch in Newport Beach a last Monday

Where was this a few months ago. Story of my life. Day late and a doller short. Oh well, I am sure I'll be using this in the future as I have quite a few ram products.

Thanks for taking the time to pass on some good and useful information.
:cheers1:

nice!
my sonar mount is in the same condition even though it got washed thoroughly after every trip.
thanks for the heads up.