Question
 

If a customer sends you something for repair and the customer fails to include the work order or repair order but provided their phone number should you:

A. Call the customer to get instructions?
B. Call the customer to find out what the hell he wants?
C. Call the customer to get instructions and find out what the hell he wants?
D. Ship the product back to the customer and ask them to provide the work/repair order?

c...?!

so... you received D and yes a, b, or c would be logical to provide good customer service. :rolleyes:

What did this customer send you? Now that's the question! Lol

A, but he sent YOU his PG GF, so what to do?????

you know the answer
 

E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL

If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair.

do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount.

A, B, or C if you're dealing with a mom and pop shop.

D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.

If someone asks a weird question on a fishing site you should


A. Ignore all

B. Make smart ass comment


No other answer applicable.

:luxhello:

The disappointing part of the whole order is that it was with Shimano. I've had nothing but great service with them so I'm hoping this is just a glitch in their system.

Anyway, I'm packing it up and sending it back shortly.

Daiwa or die

They did exactly what the paperwork supplied asked for.

Nowhere on my box did it say

PLEASE OPEN
PLEASE REPACK
PLEASE RETURN

It said nothing, so they did nothing and sent it back. Exactly what was asked for (nothing). Perfectly acceptable :p

You should replace the employee that sent it back without calling me, you'd be a perfect fit and no one would ever know he was replaced.