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Ditto; I have had great customer service from LifeProof. But my take is that they have a great replacement policy because they are aware that they do not have a great product. It is a great idea, it looks well made, but it is not durable. I have worn through three cases in under two years. They replaced it twice and then told me that was my last replacement. I am now on my third and final case, which is now falling apart and I am looking for an alternative that is in fact LifeProof.
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