Kayak Fishing Adventures on Big Water’s Edge - View Single Post

rossman · 03-04-2014, 03:01 PM

Totally agree with you Tom. My son and I have had their paddles since probably 2000 or 2001. My son broke his in the surf and sent pictures to them and they replaced it, I believe for the cost of shipping. I then noticed that mine was showing some wear at the joint and they repaired it with a new shaft with their new and improved connection system. Probably 7 years later I was getting some wear and play in the joint and sent them some pictures and they offered again to repair it for the cost of 2 way shipping and a nominal fee, or to sell me a new with yet a new generation of connection system at close to a 60% discount. I grabbed the new one. I figured after 14 years I deserve it.
I've told the story a couple times before on here but I always look for the opportunity to give them props

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03-04-2014, 03:01 PM	#2
rossman Marginally Irrelevant Join Date: May 2007 Location: Bahia Asuncion Posts: 936	Totally agree with you Tom. My son and I have had their paddles since probably 2000 or 2001. My son broke his in the surf and sent pictures to them and they replaced it, I believe for the cost of shipping. I then noticed that mine was showing some wear at the joint and they repaired it with a new shaft with their new and improved connection system. Probably 7 years later I was getting some wear and play in the joint and sent them some pictures and they offered again to repair it for the cost of 2 way shipping and a nominal fee, or to sell me a new with yet a new generation of connection system at close to a 60% discount. I grabbed the new one. I figured after 14 years I deserve it. I've told the story a couple times before on here but I always look for the opportunity to give them props Sent from my Nexus 7 using Tapatalk __________________ "When beholding the tranquil beauty and brilliancy of the ocean’s skin, one forgets the tiger heart that pants beneath it; and would not willingly remember that this velvet paw but conceals a remorseless fang. " — Herman Melville Y'all come see me now, hear!