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There goes all the good that Dick's 50k monthly advertising budget had achieved. It always amazes me when an organization does things like this. Bad customer service will be remembered long after the memory of that splashy full page ad or some great deal you got at a sale.
Companies such as Costco, Nordstrom and Kohl's have gotten the message. It is no accident that they among the most successful businesses in their categories.
Bob
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