Shimano Repair Center - Kayak Fishing Adventures on Big Water’s Edge

newportdogs · 04-13-2014, 10:19 PM

I’ve been using them for 5 years. When in doubt about brand I go with Shimano because of the service they provide. They’ve never charged me more than $25 per reel, spinning or bait caster, even when I’ve lost parts. Last year in Catalina we lost parts overboard on a Curado 200, screwed it up even more trying camp ground repairs and $25 still applied.

The quality of their repair is excellent. I’ve had one Cumara and one Crucial rod replaced under warranty. They upgraded the Crucial to a Cumara at no cost because the Crucial was no longer in production. Depending on the season be prepared for a couple of weeks lead time.

Amish Ed · 04-13-2014, 10:48 PM

I can't speak for mail in service, but walk in is awesome. I'm really hard on my reels, 1/2 the time they just replace them with service stock. Never more than $25. Last time my Cardiff 200 was in they forgot to give me my old spool back, it had Power Pro on it. They sent me a 300 yard spool of 30lb, no questions asked. I did hear on Let's Talk Hookup once that they are a bit more lenient with walk ins too.

jorluivil · 04-14-2014, 07:19 AM

Thanks for the great feedback, I guess I'll head down there today or tomorrow. I've used some of the local shops but everytime I go I can't ever get an honest answer on turn around time or even an estimate on repairs. I'm never expecting an exact cost on repairs but something would be nice.

wiredantz · 04-14-2014, 08:06 AM

Ive used it. THey always take care of me. This last time they just replaced a reel for a flat fee because they could not open it.

fishingfiend · 04-14-2014, 06:54 PM

+1 for Walk In Service! I dropped off 4 reels last week. I remember when all service was free, but that ended a few years ago. Still the best way to get your Shimano reels taken care of. The same can be said for Daiwa walk in service located in Cypress.

jorluivil · 04-16-2014, 03:04 PM

Welp...........Let me keep it simple.

Shimano kicks ass!

Dropped off the reels at 430pm yesterday, I received a call at 2pm today saying replacements were ready.

04-13-2014, 10:48 PM	#2
Amish Ed Senior Member Join Date: Jun 2005 Location: Grants Pass, OR Posts: 1,906	I can't speak for mail in service, but walk in is awesome. I'm really hard on my reels, 1/2 the time they just replace them with service stock. Never more than $25. Last time my Cardiff 200 was in they forgot to give me my old spool back, it had Power Pro on it. They sent me a 300 yard spool of 30lb, no questions asked. I did hear on Let's Talk Hookup once that they are a bit more lenient with walk ins too. __________________ Amish Ed You can't catch it again if it's dead!

04-14-2014, 07:19 AM	#3
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Thanks for the great feedback, I guess I'll head down there today or tomorrow. I've used some of the local shops but everytime I go I can't ever get an honest answer on turn around time or even an estimate on repairs. I'm never expecting an exact cost on repairs but something would be nice. __________________ www.facebook.com/Teamsewer

04-14-2014, 08:06 AM	#4
wiredantz Currently @ MLO Territory Join Date: Dec 2010 Location: Under the Shadow Posts: 2,290	Ive used it. THey always take care of me. This last time they just replaced a reel for a flat fee because they could not open it. __________________ Team: Disbanded You only have one chance in this life...make the right decision(s)...so you don't regret it

04-16-2014, 03:04 PM	#6
jorluivil Senior Member Join Date: Apr 2010 Posts: 6,856	Welp...........Let me keep it simple. Shimano kicks ass! Dropped off the reels at 430pm yesterday, I received a call at 2pm today saying replacements were ready. __________________ www.facebook.com/Teamsewer

04-13-2014, 10:19 PM	#1
newportdogs Member Join Date: Mar 2011 Location: Newport Posts: 40	I’ve been using them for 5 years. When in doubt about brand I go with Shimano because of the service they provide. They’ve never charged me more than $25 per reel, spinning or bait caster, even when I’ve lost parts. Last year in Catalina we lost parts overboard on a Curado 200, screwed it up even more trying camp ground repairs and $25 still applied. The quality of their repair is excellent. I’ve had one Cumara and one Crucial rod replaced under warranty. They upgraded the Crucial to a Cumara at no cost because the Crucial was no longer in production. Depending on the season be prepared for a couple of weeks lead time.

04-14-2014, 06:54 PM	#5
fishingfiend Senior Member Join Date: Feb 2012 Location: SoCal Posts: 196	+1 for Walk In Service! I dropped off 4 reels last week. I remember when all service was free, but that ended a few years ago. Still the best way to get your Shimano reels taken care of. The same can be said for Daiwa walk in service located in Cypress.